Refund policy

Returns and Exchanges

Each Letter Loft letter is highly personalized and created especially for your child. Because of this, we do not accept returns or exchanges.

If you have questions about your order, please contact us at helloletterloft@gmail.com. Please do not mail items back unless we have specifically instructed you to do so.

Damages and Issues

Please inspect your order when it arrives. If your letter is damaged, contains an error, or you receive the wrong item, please contact us at helloletterloft@gmail.com within 7 days of receiving your order.

Include your order number, a description of the issue, and clear photos if applicable. We will review your concern and do everything we can to make it right, which may include a correction or replacement.

Personalized Items

Our letters are created using the information provided in your personalization survey. Please double-check names, spelling, and other details before submitting your responses.

If you notice a mistake after submitting your survey, email us as soon as possible. We will do our best to update your information, but changes may not be possible once your letter has been created or mailed.

European Union 14-Day Cooling-Off Period

The European Union’s 14-day cooling-off period generally does not apply to goods made to order or clearly personalized, including our personalized letters. This exception does not affect any applicable rights regarding faulty, damaged, or incorrectly supplied goods.

Refunds

We do not offer refunds for change of mind on personalized letters. If there is an issue with your order, please contact us so we can review it and determine an appropriate solution.

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at helloletterloft@gmail.com.

This policy, including our requested 7-day reporting window, does not limit any rights you may have under applicable consumer protection laws.